Our Customer Care team is available Monday – Friday, 10 am - 7 pm (GMT +3).
We are on hand to assist with:
Email us: customercare@narcissfashion.com
Terms of use
Welcome to the NARCISS website www.narcissfashion.com and www.shopNARCISS.com (both hereinafter referred to as “Website”) which is provided as a service to our customers. Please review the following Terms & Conditions of use, which govern your use of the Website.
The following Terms & Conditions apply to all visitors or users of this Website, and of microsites or mobile sites that expressly adopt these Terms & Conditions of the Website. We may refer to our brand and collections of business as "we," "us," or "our" throughout the Terms & Conditions. By using this Website, you agree to be bound by these rules and regulations, as they may be modified by us at any time and posted on this Website. In the event of a violation of these rules and regulations, we reserve the right to seek all remedies available by law and in equity.
Website transactions
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
Right to change the Website
We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Website or any service, content, feature or product offered through the Websites, with or without notice; modify and/or waive any fees charged in connection with the Website; and/or offer opportunities to some or all users of the Website. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website, or any service, content, feature or product offered through the Website.
Use of information from the Website
The Website and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, designs, photographs, images, video, and audio (collectively, "Materials" ) are protected by copyright laws and other EU and international laws and treaties. All Materials are provided through this Website as a service to its current and prospective visitors and may be used only for personal, informational, and product ordering purposes. These Terms & Conditions define the following restrictions: you may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this Website or any of its Materials without our prior written permission; you may not access or use this Website for any competitive or commercial purpose; nor may you permit any copying of our Materials. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited.
The Website is intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded content is transferred to you as a result of such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the contents or the Websites. Unless otherwise specified, the Website is intended to promote NARCISS's products and services available. The Website is controlled and operated by NARCISS from its office in Riga, Latvia.
Trademarks
We retain all rights regarding NARCISS trademark, which is registered and protected by EU and international laws. No license to the use of our trademark is granted to you under these Terms & Conditions or by your use of this Website. Your misuse of our trademark on this Website is strictly prohibited. You are also advised that we may aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of civil remedies and criminal prosecution.
Notice and procedure for making claims of copyright infringement
NARCISS respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide NARCISS's with the written information specified below:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed upon;
A description where the material that you claim is infringing is located on the site;
Your address, telephone number, and email address;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
For notice of claims of copyright infringement on the Website please contact:
NARCISS, Bergs Bazaar, Marijas street 13, k.7, shop 23 Riga, LV-1050, Latvia
Phone: +371 67 282 786
Email: info@narcissfashion.com
Please note that this procedure is exclusively for notifying NARCISS that your copyrighted material has been infringed.
Errors and inaccuracies
Occasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order).
Mobile Website
We've made our Website available in a mobile-friendly format. All mobile phones that have Internet access can make use of the Mobile Website.
Patents
One or more patents may apply to this Website, including without limitation trademark registration number: M 63 228
Linking
Periodically, links may be established from this Website to one or more external websites or resources operated by third parties. In addition, certain linked Websites also may provide links to this Website. None of such links should be deemed to imply that NARCISS endorses the linked Websites or any content therein. Links are provided solely for the convenience and information of the Websites' users.
Our products
All features, specifications, products and prices of products and services described on this Website are subject to change at any time without notice. We make no representation as to the completeness, accuracy, or currency of any information on this Website. We reserve the right to make changes in information about price, description, or availability without notice. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. We have made every effort to display as accurately as possible the colors of our products that appear on the Website; however, the actual color you will see will depend on many factors, including your computer, and we cannot guarantee that your computer will accurately display our colors. The inclusion of any products or services on this Website does not imply or warrant that these products or services will be available over the internet or in each of the stores where NARCISS is represented at any particular time.
The prices displayed on the Website are quoted in Euros (€).
Certain products are available exclusively online through the Website. These products may have limited quantities and are subject to return or exchange only through the Websites according to the applicable Returns & Exchanges policy.
Disclaimer
The materials on the Website are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability or non-infringement of intellectual property. NARCISS expressly disclaims any duty to update or revise the materials on the Website, although NARCISS may modify the materials at any time without notice. Your use of the Website is at your sole risk, and you assume full responsibility for any costs associated with your use of the Website. NARCISS shall not be liable for any damages of any kind related to your use of the Website.
Limitation of liability
In no event will NARCISS be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this Website or any other hyperlinked websites including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from use of or reliance on the information present, even if NARCISS is expressly advised about the possibility of such damages.
Revisions
We may terminate, change, suspend or discontinue any aspect of this Website, including the availability of any features of the site, at any time and without notice. We also reserve the right, at our sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. Accordingly, this means we may terminate the authorization, rights and license given in these Terms & Conditions at any time and without notice. Your continued use of this Website after any changes to these Terms & Conditions are posted will be considered acceptance of those changes.
Dispute resolution
Mindful of the high cost of litigation, both you and NARCISS agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Website, or the breach, enforcement, interpretation, or validity of these Terms & Conditions or any part of it (hereinafter, "Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (via first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent to
1) NARCISS, Bergs Bazaar, Marijas street 13, k.7, shop 23 Riga, LV-1050, Latvia,
2) to you at: your last-used billing address or the billing and/or shipping address.
Both you and NARCISS agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.
Termination
These terms are effective unless and until terminated by either you or NARCISS. You may terminate these Terms & Conditions at any time. NARCISS also may terminate these Terms & Conditions at any time without notice, and accordingly may deny you access to the Website, if in our sole judgment you fail to comply with any term or provision of these Terms & Conditions. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms & Conditions for all purposes.
Accessibility
We are committed to making our Website accessible to customers who use screen readers and other assistive technologies. If you have any questions about our Website or our merchandise, or you'd like to make a purchase, please feel free to email us: info@narcissfashion.com
Shipping Information
We currently deliver to Europe, US, Canada, Singapore, South Korea and Australia. All prices quoted on the website will be in € EUR.
When your order has been shipped, we will send you a dispatch e-mail containing your tracking number. A signature will be required upon delivery of your order.
We will endeavor to dispatch your order as quickly as possible but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions.
We are not liable for any customs or duty taxes, which may be incurred. If ordering from outside the European Union, additional charges may be added on receipt of delivery over which we have no control and for which we are not liable.
We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
When placing your order please ensure that all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.
Returns and Exchange Policy
If you want to return or exchange the item, please contact returns@narcissfashion.com immediately but not later than 14 days after receipt for further instructions. Do not cut the security tag. Once the security tag is cut off, we will not accept any returns or exchanges. The item to be returned or exchanged must be unworn, unwashed, and unused.
You may return or exchange your items to us using your own shipper. We recommend that you insure the return shipment, as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you to retain proof of sending. We cannot be responsible for any loss of any item(s) you have chosen to send to us independently. You should address your return to:
NARCISS, Berga Bazars, Marijas street 13, Riga, LV-1050, Latvia
If we receive the items, and find that the criteria as detailed above, has not been met, we will notify you via email. In such case, you may have the choice to have the items delivered to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the items and the amount paid for the original order.
Refund Times and Procedures
Once we have received the returned items and checked that the conditional criteria has been met, you will be sent an email acknowledging that the returned items have been received and accepted. The refund procedure will start within 30 days of you informing us of the your decision to return your purchased products and once we have confirmed that the return has been carried out in compliance with the above-stated criteria. Your refund will be processed in whatever form of payment you used to originally purchase the items in the same currency.
